Now Hiring! - Donor Services Associate

JOB TITLE: DONOR SERVICES ASSOCIATE

Reports to: VP of Development and Donor Services 

Status and Compensation: Non-exempt, full-time. Starts at $58,000 per year.

Application process: To apply, email your resume and cover letter (highlighting relevant experience) to: humanresources@cf-lowcountry.org 

Please Note: This is an on-site, full-time office position (Mon-Fri) located in Hilton Head Island, SC. Must be able to reliably commute to Hilton Head on a daily basis.

POSITION OVERVIEW

The Donor Services Associate is responsible for providing exceptional customer service and support for new and existing Community Foundation philanthropic donors. This staff position serves as the main liaison and primary point of contact for a portfolio of donors, with a range of charitable fund types, and provides comprehensive donor relationship management.

POSITION REQUIREMENTS

• Bachelor’s degree preferred or equivalent combination of associate degree and work experience.
• Three or more years of experience with a financial, legal, or nonprofit organization preferred.
• Significant experience with Microsoft Office (specifically Excel). CRM and Database experience and management preferred.
• Excellent organizational, interpersonal skills, and written communication skills.
• A team player with a positive attitude.
• Detail-oriented and comfortable working under tight deadlines

MAJOR POSITION RESPONSIBILITIES

• Manage relationships with major charitable donors through high-quality customer service.
• Provide stewardship services for assigned funds including assisting donors with online services, donor communications, and education.
• Assure the transition from initial charitable fund establishment to continuous value-added donor services is seamless with the goal of growing long-term relationships.
• Manage all activities for assigned charitable funds including processing grant requests, related correspondence for grant recipients, and updates for fund advisors.
• Maintain assigned donor and fund information within the database.

BENEFITS

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance